Return Policy

Return and Refund Policy for Shaz Lighting World

At Shaz Lighting World, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to make the return process as simple and hassle-free as possible. Please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is returned within 7 days of purchase or delivery.

• The product is unused, undamaged, and in its original packaging with all tags, manuals, and accessories.

• Proof of purchase (invoice or receipt) is provided.

Non-Returnable Items:

• Custom-made or special-order products.

• Clearance or sale items.

• Products damaged due to misuse, neglect, or improper installation.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify us by phone or email at shazlighting@gmail.com or 01873426913 with your order details and reason for the return.

2. Approval: Our team will review your request and provide approval if the product meets our return policy criteria.

3. Shipping: Once approved, return the product to the specified address. Return shipping costs will be borne by the customer unless the product is defective or incorrect.

3. Refund Policy

• Refunds will be processed after the returned product is received and inspected.

• Refunds will be issued to the original payment method used for the purchase.

• Please allow 5-7 business days for the refund to reflect in your account.

Partial Refunds:

A partial refund may be offered if the returned product is not in its original condition or if parts are missing.

4. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery with photos of the damage/defect and your order details.

• We will arrange for a replacement or refund at no additional cost to you.

5. Exchange Policy

• Products can be exchanged for a similar item or different model if returned in their original condition within 7 days.

• Any price difference for exchanged items will need to be settled accordingly.

6. Cancellation Policy

• Orders can be canceled before shipment for a full refund.

• Once the product is shipped, the return policy will apply.

7. Contact Us

If you have questions or need assistance with a return or refund, please contact our customer support team:

Shaz Lighting World

Address- 160, janata electric market 2nd floor Nawabpur Dhaka 1100

Phone: 01873426913

Email: shazlighting@gmail.com

We value your business and aim to make every purchase a pleasant experience. Thank you for choosing Shaz Lighting World!